Hospitality Leadership
Lodging Operations Management
Lodging Operations Management
Learning Need Identified
Students preparing for hospitality careers needed leadership education that connected theory to real-world challenges.
Instructional Strategy
Designed and developed a university-level Hospitality Leadership course integrating leadership theory, case studies, experiential activities, and reflective practice in CANVAS
Learning Need Identified
Students preparing for hospitality careers needed leadership education that connected theory to real-world challenges.
Instructional Strategy
Designed and developed a university-level Hospitality Leadership course integrating leadership theory, case studies, experiential activities, and reflective practice in CANVAS.
Learning Impact
Bridged academic rigor with industry relevance, preparing students to lead people and operations with intention.
Lodging Operations Management
Lodging Operations Management
Lodging Operations Management
Learning Need Identified
Students pursuing hospitality careers needed a practical understanding of lodging operations that connected theory, systems, and day-to-day operational decision-making.
Instructional Strategy
Designed and developed a Lodging Operations Management course integrating operational case studies, experiential activities,
Learning Need Identified
Students pursuing hospitality careers needed a practical understanding of lodging operations that connected theory, systems, and day-to-day operational decision-making.
Instructional Strategy
Designed and developed a Lodging Operations Management course integrating operational case studies, experiential activities, and applied problem-solving aligned with industry practices and adult learning principles in CANVAS.
Learning Impact
Equipped students with systems-level understanding of lodging operations and increased readiness to transition from academic learning to professional hospitality environments.
Managers in Training Program
Lodging Operations Management
Manager, Professional Development Program
Learning Need Identified
Rapid organizational growth required a structured pathway to prepare emerging leaders for management roles while maintaining a people-first hospitality culture.
Instructional Strategy
Designed a blended Managers in Training program combining experiential learning, coaching, self-paced modules, and on-the-job applica
Learning Need Identified
Rapid organizational growth required a structured pathway to prepare emerging leaders for management roles while maintaining a people-first hospitality culture.
Instructional Strategy
Designed a blended Managers in Training program combining experiential learning, coaching, self-paced modules, and on-the-job application. The program emphasized servant leadership, communication, operational readiness, and accountability.
Learning Impact
Established a scalable leadership pipeline that improved management readiness, consistency, and confidence across locations.
Manager, Professional Development Program
Manager, Professional Development Program
Manager, Professional Development Program
Learning Need Identified
Managers required ongoing professional development focused on communication, interpersonal skills, and leadership behaviors to strengthen team relationships and reinforce a people-first culture.
Instructional Strategy
Designed a Manager Professional Development program incorporating facilitated discussions, scenario
Learning Need Identified
Managers required ongoing professional development focused on communication, interpersonal skills, and leadership behaviors to strengthen team relationships and reinforce a people-first culture.
Instructional Strategy
Designed a Manager Professional Development program incorporating facilitated discussions, scenario-based learning, reflection activities, and applied leadership practice aligned with adult learning principles and real operational challenges.
Learning Impact
Strengthened manager self-awareness, improved communication and leadership behaviors, and reinforced consistent leadership expectations across locations.
Certified Store Trainer Program
Manager, Professional Development Program
Certified Store Trainer Program
Learning Need Identified
Inconsistent onboarding and frontline training experiences across locations highlighted the need for standardized trainer development.
Instructional Strategy
Created a Certified Store Trainer program grounded in train-the-trainer methodology, adult learning principles, and coaching practices. Trainers were developed
Learning Need Identified
Inconsistent onboarding and frontline training experiences across locations highlighted the need for standardized trainer development.
Instructional Strategy
Created a Certified Store Trainer program grounded in train-the-trainer methodology, adult learning principles, and coaching practices. Trainers were developed as instructional leaders and culture carriers.
Learning Impact
Improved training quality, strengthened onboarding consistency, and elevated frontline leaders as effective peer educators.
Restaurant Manager Program
Manager, Professional Development Program
Certified Store Trainer Program
Learning Need Identified
Restaurant professionals needed a structured, industry-recognized pathway to develop management competencies and advance their careers.
Instructional Strategy
Led development of a competency-based apprenticeship program integrating classroom instruction, on-the-job learning, and applied assessment aligned with natio
Learning Need Identified
Restaurant professionals needed a structured, industry-recognized pathway to develop management competencies and advance their careers.
Instructional Strategy
Led development of a competency-based apprenticeship program integrating classroom instruction, on-the-job learning, and applied assessment aligned with national workforce standards.
Learning Impact
Supported career mobility while strengthening leadership capability across diverse restaurant operations.
Kitchen Manager Program
Leadership Academy Hybrid Learning Program
Train the Trainer Program
Learning Need Identified
Culinary professionals required leadership development alongside technical expertise to manage teams and operations effectively.
Instructional Strategy
Designed a hands-on apprenticeship program blending culinary operations, food safety, leadership development, and team management through applied learning experience
Learning Need Identified
Culinary professionals required leadership development alongside technical expertise to manage teams and operations effectively.
Instructional Strategy
Designed a hands-on apprenticeship program blending culinary operations, food safety, leadership development, and team management through applied learning experiences.
Learning Impact
Prepared kitchen leaders to lead BOH teams with confidence, accountability, and operational excellence.
Train the Trainer Program
Leadership Academy Hybrid Learning Program
Train the Trainer Program
Learning Need Identified
Subject-matter experts needed instructional and facilitation skills to deliver effective training experiences.
Instructional Strategy
Developed a Train the Trainer program grounded in adult learning theory, facilitation techniques, and learner engagement strategies with immediate workplace application.
Learning Impac
Learning Need Identified
Subject-matter experts needed instructional and facilitation skills to deliver effective training experiences.
Instructional Strategy
Developed a Train the Trainer program grounded in adult learning theory, facilitation techniques, and learner engagement strategies with immediate workplace application.
Learning Impact
Increased trainer confidence, consistency, and effectiveness across learning environments.
Leadership Academy Hybrid Learning Program
Leadership Academy Hybrid Learning Program
Leadership Academy Hybrid Learning Program
Learning Need Identified
The Airman Leadership Academy required a modernized approach to leadership development that increased flexibility while preserving the rigor and impact of in-person instruction.
Instructional Strategy
Led the design of the first-ever hybrid distance learning model for the Airman Leadership Academy, combining four we
Learning Need Identified
The Airman Leadership Academy required a modernized approach to leadership development that increased flexibility while preserving the rigor and impact of in-person instruction.
Instructional Strategy
Led the design of the first-ever hybrid distance learning model for the Airman Leadership Academy, combining four weeks of asynchronous online study and facilitated discussion with two weeks of face-to-face leadership instruction. The course integrated adult learning principles, reflective discussion, and applied leadership scenarios to support readiness and engagement.
Learning Impact
Expanded access to leadership education, improved learner preparedness for in-person instruction, and established a scalable hybrid learning model ahead of broader distance learning adoption.